Privacy Policy

1. Introduction

95desk ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our coworking spaces, website, mobile application, and related services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Account Information: Username, password, profile information
• Payment Information: Credit card details, billing address, payment history
• Professional Information: Company name, job title, industry, professional interests
• Identification: Government-issued ID for security and access purposes

2.2 Usage Information

We automatically collect information about how you use our services:

• Access logs and timestamps
• Meeting room bookings and usage patterns
• Website and app usage analytics
• Device information and IP addresses
• Location data when using our mobile app

2.3 Communications

We may collect information from your communications with us, including:

• Customer support inquiries
• Event registrations and feedback
• Survey responses
• Marketing preferences

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

• Providing access to coworking spaces and amenities
• Processing membership applications and payments
• Managing bookings and reservations
• Maintaining security and access control

3.2 Communication

• Sending service-related notifications
• Providing customer support
• Sharing community updates and event information
• Marketing communications (with your consent)

3.3 Improvement and Analytics

• Analyzing usage patterns to improve our services
• Conducting research and surveys
• Developing new features and services
• Ensuring security and preventing fraud

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract: To fulfill our membership agreement with you
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

5.1 We Do Not Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5.2 Limited Sharing

We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Community Directory: Basic professional information with your consent for networking purposes

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services (in anonymized form)

Generally, we retain account information for 7 years after account closure, and usage data for 3 years.

8. Your Rights

Under applicable data protection laws, you have the following rights:

8.1 Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

8.2 Correction and Deletion

• Correct inaccurate or incomplete information
• Request deletion of your personal information

8.3 Processing Restrictions

• Object to certain types of processing
• Restrict processing in specific circumstances
• Withdraw consent for marketing communications

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website and app usage
• Provide personalized content
• Ensure security and prevent fraud

9.1 Google Analytics

We use Google Analytics (Measurement ID: G-7TQDPJGPPT), a web analytics service provided by Google LLC, to analyze how users interact with our website. Google Analytics uses cookies and similar technologies to collect information about your use of our website, including:

• Pages visited and time spent on each page
• Referral sources (how you arrived at our website)
• Device and browser information
• Geographic location (at country/city level)

We have configured Google Analytics to anonymize IP addresses, which means Google truncates your IP address before storing it. This data is collected only with your consent through our cookie banner.

Google processes this data on our behalf in accordance with Google's Privacy Policy. You can opt out of Google Analytics tracking at any time through our cookie preference center or by using the Google Analytics Opt-out Browser Add-on.

For more information about how Google uses data, visit Google's Privacy Policy.

You can control cookie settings through your browser preferences. For more information, see our Cookie Policy.

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Providing notice through our mobile app

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Supervisory Authority

If you are located in the European Union, you have the right to lodge a complaint with your local data protection supervisory authority. In Germany, this is the Federal Commissioner for Data Protection and Freedom of Information (BfDI).